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Customer Service

Elite Bass Inc. Customer Service Policies

SERVICE: We want all our customer to be happy with our products and services. If you have questions about an item or an order, please contact us at the service email below so we can assist you.
RETURNS: All shipments must be checked upon receipt. Any item needing returned need to have a return authorization # and a copy of the original invoice. The return authorization number can be obtained by emailing our service department at service@elitebass.com . Shipping costs incurred due to the return of merchandise are the responsibilities of the customer. Credit will be issued upon the arrival and inspection of the merchandise.
BACKORDERS: (A) If an item is out of stock for more than 30 days the order will be canceled. We will make ever effort to contact you of the cancellation.
SHIPPING: Most of our shipping will be through USPS or UPS ground and all orders need to be to addresses and not to PO Box locations. Should you require other shipping methods, please email us for options. Packaging is limited to 50lbs per single box.
PRIVACY: We want to assure you that any information we collect from you will be used only to process your order. Elite Bass will not share your personal information with any individual or company. The information is used to process your order, billing, shipping and email comfirmations. You may receive emails from us if you sign up for our new letters or specials. You can, however, opt out of these by clicking on the unsubscribe link.
PAYMENTS: Payments are through Paypal which also process our Visa, MasterCard, Discover, American Express and Bank Debit cards. We must have all the correct information on billing address from your credit card and the CVV2 number on the reverse side of the card. We do not take money orders, cash, C.O.D or checks. We will verify all information with the credit card companies prior to shipping orders. Currently no foreign orders will be taken.
  No sales tax except for Oklahoma residents on internet sales.
  All prices are subject to change at anytime without notice. Sale Prices are good only as long as it is shown on the web site.

Elite Bass Incorporated